This Shipping Policy explains how Cb radio center by GGDelectronics and Communications LTD handles order processing, delivery methods, and shipping fees for purchases made on our website. We ship exclusively within the United Kingdom, with a simple flat delivery rate and free local pickup available.
Delivery options and fees
- UK courier, flat rate £6.00. A tracked 48/72 hour courier service, with an estimated delivery time of 2 to 3 working days from dispatch.
- Local pickup, free. Collect your order in person at no additional charge.
Delivery times are estimates and may vary due to courier delays, weather conditions, or seasonal demand.
Shipping areas
We currently ship within the United Kingdom only:
- United Kingdom mainland
- Northern Ireland
- Scotland and the Highlands, where delivery times may vary
- Wales
International shipping is not available at this time.
Order processing times
- Orders are processed Monday to Friday.
- Orders placed before 12:00 PM UK time are typically processed the same working day.
- Orders placed after 12:00 PM, at weekends, or on public holidays are processed on the next working day.
- During peak periods, processing times may be extended.
Order confirmation and tracking
After placing an order, you will receive an order confirmation email, followed by a dispatch notification email containing your tracking details. If you do not receive these emails, please check your spam folder or contact us.
Delivery issues and address accuracy
It is your responsibility to ensure that the shipping address provided at checkout is accurate and complete. If delivery is unsuccessful because of an incorrect or incomplete address, or if the parcel is not collected from the courier's depot and is returned to us, the order may be returned. In such cases we can either resend the order, with additional shipping charges applying, or refund the order minus the original shipping cost.
Damaged, late, or missing parcels
If your order arrives damaged, or does not arrive within the expected timeframe, please contact us within 48 hours of delivery or of the expected delivery date. To resolve the issue, we may request:
- The order number
- Photographs of the packaging and damaged items, where applicable
- Any available tracking information
We will work with the courier to address the issue as promptly as possible.
Lost parcels
A parcel is considered lost only after the courier has completed its investigation and confirmed the loss. Before this confirmation, we are unable to issue refunds or send replacements. Once a parcel is confirmed lost, you may choose between a full refund or a replacement item, subject to availability.
Out-of-stock items
If an item becomes unavailable after you place an order, we will contact you promptly to offer an alternative product, a backorder option where available, or a full refund.
Combining orders
We cannot guarantee that multiple separate orders can be combined into a single shipment. If you require this, please contact us immediately after placing your orders.
Contact us
For any questions regarding this Shipping Policy, or for assistance with your order, please contact us:
- GGDelectronics and Communications LTD
- 1 Muirhall Road, Unit C6, Larbert, FK5 4RF, United Kingdom
- Email: [email protected]
- Phone: +44 7518 899712
