Last updated: 24 November 2025

This Returns & Refunds Policy explains how CB radio center by GGDelectronics and Communications LTD ("we", "us", "our") handles returns, refunds, replacements and your rights under applicable UK law. It applies to all purchases made through CB radio center by ggdelectronics.co.uk. For delivery information, please refer to our Shipping Policy.

1. Your right to cancel (Consumer Contracts Regulations 2013)

If you are a consumer buying online, you have the legal right to:

• Cancel your order within 14 days of receiving your goods (the "cooling-off period").
• Return items for a refund, provided they meet the conditions set out in this policy.

You do not need to give a reason for cancelling. To exercise this right, notify us by email within 14 days of receiving your order. Returns requested after this period may not be accepted.

2. Conditions for returns

To be eligible for a return, items must be:

• Unused and undamaged.
• Returned in their original packaging, including all accessories, manuals and components.
• Free from any signs of installation, modification or tampering.

We reserve the right to refuse returns that do not meet these requirements.

3. Items that cannot be returned

We cannot accept returns for:

• Products damaged through improper use, installation or handling.
• Items returned incomplete or with missing components.
• Items modified or altered after purchase.
• Any product that has been used, scratched, marked or is otherwise no longer in resale condition.

This does not affect your rights regarding faulty goods.

4. Returning goods

Before returning any item, you must contact us to request authorisation. Once approved, you must:

• Return the item within 14 days of approval.
• Use safe, protective packaging.
• Ensure the parcel is tracked and insured (recommended).

Return shipping costs are the responsibility of the customer, unless the item is faulty or the wrong item was sent. We are not responsible for items lost or damaged in transit during return shipment.

5. Refunds

Refunds are issued once the returned item has been received, inspected and verified as compliant with this policy. If approved, the refund is processed to the original payment method and may take up to 14 days to appear, depending on your bank or payment provider.

Shipping costs from the original order are non-refundable, except where the goods were faulty or incorrect.

6. Replacements

If you prefer a replacement rather than a refund:

• A replacement can be shipped once the returned item has been received and inspected.
• Replacements are subject to product availability.
• Additional shipping fees may apply unless the item was faulty.

7. Faulty or incorrect items (Consumer Rights Act 2015)

If you receive a faulty, damaged or incorrect item:

• Contact us within 48 hours of delivery.
• Provide photographs and a description of the issue.

You are legally entitled to a repair, a replacement, or a refund if repair or replacement is not possible. Faults caused by misuse, wear and tear, improper installation or unauthorised modification are not covered.

8. Refund exceptions

Refunds may be declined if:

• The returned goods show signs of use.
• Packaging is missing or damaged.
• Items are returned outside the authorised time period.
• Goods were modified, installed or tampered with.
• No proof of purchase is provided.

9. Contact us

To request a return, cancel an order or report a faulty item, please contact us: CB radio center by

GGDelectronics and Communications LTD
1 Muirhall Road, Unit C6,
Larbert, FK5 4RF,
United Kingdom

Email: [email protected]
Phone: +44 7518 899712